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Guest Booking Terms and Conditions

1. Introduction

These Guest Booking Terms govern all accommodation enquiries and bookings made through Waterberg Tourism.

By submitting an enquiry or proceeding with a booking, you agree to these terms.

2. Booking Process

Waterberg Tourism facilitates accommodation bookings by connecting guests with suitable venues.

All booking requests are managed through our platform and coordinated by our team to ensure the best possible match for your needs.

A booking is only considered confirmed once:

  • Availability has been confirmed with the venue, and
  • Payment requirements have been met as communicated to you

3. Availability Confirmation

All accommodation bookings are subject to availability.

Waterberg Tourism will confirm availability directly with the venue before finalising any booking.

No booking is guaranteed until this confirmation process has been completed and communicated to the guest.

4. Payments

Payment terms will be communicated during the booking process and may include a deposit or full payment, depending on the venue and booking requirements.

Payments may be made to Waterberg Tourism on behalf of the venue.

Waterberg Tourism will facilitate payment collection and transfer funds to the relevant venue in accordance with agreed arrangements.

5. Cancellations and Refunds

Cancellation and refund policies are determined by the individual venue and will be communicated to you at the time of booking.

Guests are responsible for reviewing and understanding the applicable cancellation terms before confirming a booking.

Any refunds, where applicable, will be processed in accordance with the venue’s policy.

6. Guest Responsibilities

Guests agree to:

  • Provide accurate and complete information when making a booking
  • Comply with the rules and policies of the booked venue
  • Respect the property, staff, and other guests

Failure to comply with venue rules may result in cancellation of the booking without refund, subject to the venue’s policies.

7. Role of Waterberg Tourism

Waterberg Tourism acts as a facilitator and coordinator of bookings between guests and accommodation providers.

We assist with:

  • Matching guests with suitable venues
  • Confirming availability
  • Coordinating bookings and communication

However, the accommodation service itself is provided by the venue.

8. Limitation of Liability

Waterberg Tourism is not responsible for:

  • The condition, quality, or delivery of accommodation services
  • Any loss, damage, or injury occurring during a stay
  • Any disputes between guests and venues

Any issues related to the accommodation experience must be addressed directly with the venue.

9. Changes to These Terms

We reserve the right to update these terms at any time. Updated terms will be published on this page.

10. Contact Information

Waterberg Tourism
📧 bookings@waterbergtourism.com

Guest Booking Terms