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Guest Booking Terms and Conditions

1. Introduction

This Venue Listing Agreement governs the relationship between Waterberg Tourism and accommodation providers (“the Venue”) listed on the Waterberg Tourism platform.

By submitting a listing or participating in the platform, the Venue agrees to these terms.

2. Listing on the Platform

Waterberg Tourism provides a platform to promote accommodation venues and facilitate bookings within the Waterberg region.

All listings are subject to review and approval to ensure alignment with the platform’s standards and guest expectations.

3. Pricing and Commission

Waterberg Tourism operates on a 12% commission on confirmed bookings.

Venues retain full control over their pricing.

To ensure a positive guest experience and maintain trust in the platform, venues are encouraged to:

  • Provide fair and transparent rates
  • Align pricing with their standard rates across other platforms
  • Where possible, incorporate the commission into their pricing to maintain competitiveness

Waterberg Tourism may provide guidance or feedback on pricing where it may impact booking performance, but any pricing decisions remain at the discretion of the Venue.

4. Booking Process

All bookings are facilitated through Waterberg Tourism.

Waterberg Tourism will:

  • Match guests with suitable venues
  • Confirm availability with the Venue before finalising bookings
  • Communicate booking details to the Venue

Venues agree to:

  • Respond timeously to availability requests
  • Honour confirmed bookings

5. Payments

Waterberg Tourism may collect payments from guests on behalf of the Venue.

Payments to the Venue will be made in accordance with agreed arrangements, which may include:

  • Payment after check-in
  • Payment after the stay or event

Specific payment terms will be agreed between Waterberg Tourism and the Venue.

6. Venue Responsibilities

The Venue remains fully responsible for:

  • Delivering the accommodation service
  • Maintaining standards of quality and safety
  • Managing guest check-in, stay, and check-out
  • Setting and enforcing cancellation policies

Venues must comply with all applicable laws and regulations.

7. Content and Marketing Rights

By listing on the platform, the Venue grants Waterberg Tourism the right to use:

  • Images
  • Descriptions
  • Logos and branding

for marketing and promotional purposes, including:

  • Website listings
  • Social media
  • Campaigns and advertising

8. Accuracy of Information and Updates

Venues are responsible for ensuring that all submitted information is accurate, complete, and up to date.

Venues agree to promptly inform Waterberg Tourism of any changes, including but not limited to:

  • Pricing updates
  • Availability changes
  • Contact details
  • Accommodation offerings or amenities

To support this, Waterberg Tourism may:

  • Communicate with venues on a regular basis via email
  • Provide access to a Venue Owner Portal where venues can review and update their information

It remains the responsibility of the Venue to ensure that all information on the platform is current and correct.

9. Termination

Waterberg Tourism reserves the right to suspend or remove a listing where necessary to protect the integrity of the platform, including in cases of:

  • Misleading or incorrect information
  • Consistently poor guest experience
  • Breach of these terms

Venues may request removal from the platform at any time.

10. Limitation of Liability

Waterberg Tourism is not liable for:

  • The delivery or quality of services provided by the Venue
  • Guest-related incidents or disputes
  • Loss or damage arising from accommodation services

11. General

This agreement constitutes the understanding between Waterberg Tourism and the Venue regarding participation on the platform.

12. Contact Information

Waterberg Tourism
📧 bookings@waterbergtourism.com

Guest Booking Terms